Refund & Cancellation Policy

This policy explains how Sparus Technology Private Limited (“Sparus,” “we,” “us”) handles cancellations and refunds for the professional services we provide. It applies to payments made to us, including online payments made through this website. Where you have signed a separate statement of work (SOW) or master services agreement with us, the terms of that signed agreement control for the services it covers.

Nature of our services

Sparus provides custom software engineering, AI integration, and cloud infrastructure services. These are professional services delivered against an agreed scope — not returnable physical goods. Fees are tied to work performed and to milestones or capacity reserved for your engagement.

Cancellation

• Before work begins: you may cancel an engagement before we start work by writing to us at hello@sparustech.com. Any advance you have paid, less costs already incurred on your behalf, is refundable.
• After work begins: you may cancel with written notice as set out in your SOW. Fees for work already completed, and for milestones already delivered or in progress, are non-refundable. For monthly retainers, cancellation takes effect at the end of the notice period stated in your agreement, and the current month’s fee is not refundable once that month has begun.

Refunds

• Refunds are considered only for amounts paid in advance for work that has not yet been performed, or for a duplicate or incorrect charge.
• Fees for services already delivered, and for pre-paid time or capacity already consumed, are non-refundable.
• If we are unable to deliver a service you have paid for and no alternative is agreed, we will refund the amount paid for the undelivered portion.

How to request a refund

Email hello@sparustech.com with your invoice or payment reference and the reason for the request. We aim to acknowledge refund requests within 3 business days.

Processing time

Approved refunds are made to the original payment method. Once approved, refunds are typically processed within 5–7 business days; the time for the amount to appear in your account depends on your bank or card issuer and our payment provider.

Contact

Questions about cancellations or refunds: hello@sparustech.com or +91 91166 25977.